We offer 60 minutes of free access per month in the barracks. Rates for increased speeds and unlimited usage vary by location. Please connect to the goWiFi signal in the barracks to view available plans and pricing.

No, there are no other fees or charges. All taxes and fees are included.

Download speeds vary by plan, between 10 Mbps and 100 Mbps.

Choose the package that fits your needs:

     Value (10 Mbps) – It’s the simple life for me: browsing and email on one device

     Enhanced (30 Mbps) – I like the simple life on several devices at the same time

     Premium (60 Mbps) – Let me see my shows and my friends/family: steaming video, video conferencing

     Extreme (100 Mbps) – Video games and movies-on-the-go are a must

Between 1 and 5, depending upon the type of plan.

Log in to MY ACCOUNT and select Plan in the main menu. Here you can view your current services in the Current Services section.

To change your service, log in to MY ACCOUNT. Select Plan in the main menu then click the CHANGE SERVICES button, remove any services you no longer want (if applicable) and click the CONTINUE button. On the next screen, select the services you'd like to add (if applicable), and click the CONTINUE button.

You will need to log out and log back in on a connected device for your new speeds to take effect.

NOTE: Upgrades may have pro-rated charges and will take effect immediately. Downgrades will take effect on your next billing cycle.

Log in to MY ACCOUNT and select Plan in the main menu. If you've made changes to your service you can view the services being removed or added in the Pending Changes section.

If you want to cancel your subscription but keep it open for future use, you can cancel your subscription in MY ACCOUNT by selecting the Plan tab in the main menu and then clicking the CANCEL SUBSCRIPTION button. NOTE: By canceling only your service subscription, billing will stop, but your account will remain open for 90 days, and you will retain access for the period you've paid for. When you're ready to resume service, log in to MY ACCOUNT to select your services. If your account has been inactive for more than 90 days, it will be permanently closed. To purchase service again, please create a new account.

Yes! You can use the same login on any goWiFi network on Naval Bases worldwide where Viasat provides service. For a current list of locations, select BASE LOCATIONS in the top menu, and then select the region and base to view the buildings that provide goWiFi service there.

NOTE: Service options may vary depending on location. If your account has an existing subscription and you stay at a guest lodging facility, you will be able to receive the highest speeds offered at the guest lodging facility, up to the speed of your current plan. As an example, if you have a 60 Mbps subscription plan and you log in at a guest lodging facility, you will receive the highest speed offered at the lodging facility, not to exceed the speed of your current subscription.

Log in to MY ACCOUNT and select Billing in the main menu. Here you can view the summary of charges for your next bill, which will reflect any pending changes if applicable.

During the sign-up process we will collect your payment information and charge your card to complete your purchase.

For accounts with subscriptions, we will automatically charge the payment method on file on the monthly anniversary of your signup date.

Accounts with on-demand plans are charged when the service is purchased.

You can use Visa, MasterCard, American Express, Discover, JCB, Diners Club, and the Military Star Card.

Log in to MY ACCOUNT and select Billing in the main menu and then click the Payment Methods tab. You can update your name and expiration date of your card or add another payment method to your account and set your default card.

When you enter your payment information into the Viasat Payment Portal, your information is encrypted and secure.

Yes, you will receive a receipt via the email address in your account profile each time your card is charged.

Log in to MY ACCOUNT and select Billing in the main menu and then click the Payment History tab.

If you want to stop your account from billing but keep it open for future use, you can cancel your subscription in MY ACCOUNT by selecting Plan in the main menu and then clicking the CANCEL SUBSCRIPTION button.

NOTE: By canceling only your service subscription, billing will stop, but your account will remain open for 90 days, and you will retain access for the period you've paid for. When you're ready to resume service, log in to MY ACCOUNT to select your services. If your account has been inactive for more than 90 days, it will be permanently closed. To purchase service again, please create a new account.

Yes! You can use the same login on any goWiFi network on Naval Bases worldwide where Viasat provides service. For a current list of locations, select BASE LOCATIONS in the top menu, and then select the region and base to view the buildings that provide goWiFi service there.

NOTE: Service options may vary depending on location. If your account has an existing subscription and you stay at a guest lodging facility, you will be able to receive the highest speeds offered at the guest lodging facility, up to the speed of your current plan. As an example, if you have a 60 Mbps subscription plan and you log in at a guest lodging facility, you will receive the highest speed offered at the lodging facility, not to exceed the speed of your current subscription.

Log in to MY ACCOUNT and view your information on the Profile tab, where you can update your name, email address, and mobile phone number or close your account.

Log in to MY ACCOUNT and on the Security tab, you can view and change your security questions.

Log in to MY ACCOUNT, and on the Security tab, click the CHANGE PASSWORD button.

Closing your account will prevent you from being able to use it for future services. If you want to stop your billing but keep your account open, you can cancel your subscription (see the "How do I pause my billing?" FAQ in the Billing section).

If you want to close your account completely, log in to MY ACCOUNT. On the Profile tab click the CLOSE ACCOUNT button.

NOTE: When you close your account, your service will remain active for the period you've paid for. After the term is completed, your account will be closed. To purchase service again, please create a new account.

For a device that has a built-in browswer, just follow the same process used on your mobile device or laptop.

For a device that does not have a built-in browser, log in to MY ACCOUNT and click Devices in the main menu. Enter the MAC address of the device in the "Add a Device" field and click the ASSIGN MAC button.

NOTE: For instructions on how to find the MAC address for your device(s), search online for each device model + “find MAC address.”

Log in to MY ACCOUNT and click Devices in the main menu. Identifythe specific device by its MAC address and click the ENABLE/DISABLE button.

Log in to MY ACCOUNT and click Devices in the main menu. Identify the specific device and click the LOGOUT button.

Log in to MY ACCOUNT and click Devices in the main menu. Identify the specific device by its MAC address and click the REMOVE button.

This is a 12-digit alpha-numeric string that is usually displayed with a colon or hyphen between every two digits for easy readability (e.g., 68:5E:12:34:56:78). It identifies unique network interfaces in a device, so there will be separate MAC addresses for an Ethernet port and for the Wi-Fi adapter. It is very important when adding a MAC address to your account that you add the correct MAC address based on how you are connecting to our network.

This is a setting on Apple and Android devices that provides additional privacy. If MAC Randomization is turned on, it may prevent our auto-login functionality from working properly. It is recommended that this Wi-Fi setting be disabled on your device for any goWiFi network you connect to utilizing the auto-login function.

The goWiFi networks are public Wi-Fi hotspots and do not encrypt the wireless signal. Ensure when entering any personal information that the website you are on uses SSL encryption to keep your billing and login information safe. The URL for secure sites typically starts with https and will have a locked padlock symbol in the address bar similar to this:


Your connection is not secure if the URL starts with http or https and has an indication that the site is not secure like this:


The network also prevents peer-to-peer communication with other devices on the network.

Some of the common errors include:

Maximum number of allowed devices reached (see the Device Management section for instructions to log out of a device.)

Invalid username or password (see the Account Administration section for instructions to reset your password.)

Payment processing errors (see the Billing section for how to update payment information)

For a game console that has a built-in browser, just follow the same process used on your mobile device or laptop.

For a game console that does not have a built-in browser, log in to MY ACCOUNT and click Devices in the top menu. Enter the MAC address of the device in the "Add a Device" field and click the ASSIGN MAC button.

NOTE: For instructions on how to find the MAC address for your device(s), search online for each device model + “find MAC address.”

The Xbox Live gaming networks require special configurations on the user’s router to play on the Microsoft network. Please see the page linked below for additional information:

Xbox Help

Users have reported they are receiving error code WS-37397-9 when attempting to sign in to the PSN. This error means that Sony has blocked the IP address of your location for activity that Sony has deemed in violation of the PlayStation Network Terms of Service and User Agreement.

This block is done by Sony on their servers, and it is out of Viasat’s support scope. Our attempts to gain more information from Sony's representatives have only provided what the error code means. Fortunately, the blocks have normally been lifted after 48 hours. While this is unofficial, this has been our experience.

We offer free internet access at guest lodging facilities with download speeds up to 10 Mbps.

Some guest lodging facilities offer a 30-Day Enhanced buy-up plan that allows you to connect with download speeds up to 30 Mbps.

For the complimentary service, you may connect as many devices as you’d like.

For the 30-Day Enhanced buy-up plan, you may connect up to 3 devices at a time.

Yes! You can use the same login on any goWiFi network on Naval Bases worldwide where Viasat provides service. For a current list of locations, select BASE LOCATIONS in the top menu, and then select the region and base to view the buildings that provide goWiFi service there.

NOTE: Service options may vary depending on location. If your account has an existing subscription and you stay at a guest lodging facility, you will be able to receive the highest speeds offered at the guest lodging facility, up to the speed of your current plan. As an example, if you have a 60 Mbps subscription plan and you log in at a guest lodging facility, you will receive the highest speed offered at the lodging facility, not to exceed the speed of your current subscription.

The goWiFi networks are public Wi-Fi hotspots and do not encrypt the wireless signal. Ensure when entering any personal information that the website you are on uses SSL encryption to keep your billing and login information safe. The URL for secure sites typically starts with https and will have a locked padlock symbol in the address bar similar to this:


Your connection is not secure if the URL starts with http or https and has an indication that the site is not secure like this:


The network also prevents peer-to-peer communication with other devices on the network.

When using a government laptop, you may need to temporarily disable your proxy on your laptop to log in and accept the terms & conditions. Once logged in, you can re-enable the proxy. If this does not help, please contact your IT support.

Only game consoles with built-in browsers can connect. Just follow the same process used on your mobile device or laptop.

We offer free internet access at MWR sites.

New users do not need to create an account.

The goWiFi networks are public Wi-Fi hotspots and do not encrypt the wireless signal. Ensure when entering any personal information that the website you are on uses SSL encryption to keep your billing and login information safe. The URL for secure sites typically starts with https and will have a locked padlock symbol in the address bar similar to this:


Your connection is not secure if the URL starts with http or https and has an indication that the site is not secure like this:


The network also prevents peer-to-peer communication with other devices on the network

When using a government laptop, you may need to temporarily disable your proxy on your laptop to log in and accept the terms & conditions. Once logged in, you can re-enable the proxy. If this does not help, please contact your IT support.

Unfortunately, only devices with built-in browsers are able to access the portal in order to authenticate.